Resources
Below you can find training videos, manuals, and other helpful documents to assist you with filing your locate requests using ITIC, as well as your database administration using IMAP.
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Dashboard Reports
Iowa One Call's monthly Dashboard reports contain all the information required to assess the performance of your notification center. Easy-to-read charts are included on almost every conceivable metric that the center tracks, including hold time, ITIC usage, after-hours performance, and a host of other key performance indicators monitored by the IOC Board.
Training Library
Introduction
Welcome to the training library! Below you can find various manuals and other materials to help you with all aspects of filing your locate requests using ITIC. Click on the name of the document you would like to view or download below.
ITIC Manual
IMAP Manual
Design Request System Manual
Ticket Check Manual
Excavator Manual
Search and Status
For iPhone
For Android
Helpful Links
Neighboring One Call Services
Wisconsin One Call (Diggers Hotline)
Minnesota One Call (Gopher State One Call)
Nebraska One Call (Nebraska811)
Industry & Professional Associations
Common Ground Alliance Best Practices
Iowa Pipeline Association (IPA)
Agribusiness Association of Iowa
Professional Developers of Iowa (PDI)
Western Iowa Development Association
Staking University (Utility Locator Training)
Underground Focus (Below-Ground Damage Prevention)
Government Agencies
Education for Kids
Click one one of the links to check out Gabby the Groundhog’s Online Education Program for Kids!