1-800-292-8989 onecall@iowaonecall.com

Resources

Below you can find training videos, manuals, and other helpful documents to assist you with filing your locate requests using ITIC, as well as your database administration using IMAP.

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Iowa One Call Quarterly Newsletter

 

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Dashboard Reports

Iowa One Call's monthly Dashboard reports contain all the information required to assess the performance of your notification center. Easy-to-read charts are included on almost every conceivable metric that the center tracks, including hold time, ITIC usage, after-hours performance, and a host of other key performance indicators monitored by the IOC Board.

Training Library

 
Introduction
Welcome to the training library! Below you can find various manuals and other materials to help you with all aspects of filing your locate requests using ITIC. Click on the name of the document you would like to view or download below.
ITIC Manual
IMAP Manual
Design Request System Manual
Ticket Check Manual
Excavator Manual
Search and Status

For iPhone

For Android

Education for Kids

Click one one of the links to check out Gabby the Groundhog’s Online Education Program for Kids!

Iowa One Call
Administrative Office
9001 Hickman Road, Suite 220
Des Moines, IA 50322

TO FILE A LOCATE REQUEST:
811 or 1-800-292 - 8989

Questions or concerns regarding a specific ticket number: onecall@iowaonecall.com

Call Center Hours

Reach us 24 hours a day, 7 days a week by calling 1-800-292-8989.

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