1-800-292-8989 onecall@iowaonecall.com

Ticketing

Iowa law requires that you  notify the Iowa One Call system at least 48 hours (excluding Saturdays, Sundays and legal holidays) prior to engaging in any type of digging or excavating. Remember, not everything gets marked by Iowa One Call. Scroll down to see WHAT DOES NOT GET MARKED. To register or log in to ITIC, please select which type of user you are:

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Industry Professionals

Click here to file your locate request online.

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Homeowners

Click here to file your locate request online.

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Mobile Users

Our new app will be available in September at:

  

Private Facilities

What Does NOT Get Marked?

Private underground facilities, such as private utility lines and private distribution networks, do not get marked by facility operators. When a property owner or tenant has any type of private underground facility, they are responsible to locate those facilities or hire someone to locate them.

Customer-owned lines usually include any that serve outbuildings, hot tubs, security lighting, pools, and natural gas grills. The free locating service available through Iowa One Call applies ONLY to public facility operators. The diagram below shows a variety of utilities, some owned by the utility and some by the homeowner. Those utilities marked by dotted lines are typically owned by the property owner. Those lines will NOT be marked by contacting Iowa One Call. Private locating services will mark these for a fee.

Don't Forget!

After calling Iowa One Call, wait 48 hours (excluding weekends and holidays) before you begin your excavation! Remember to check for facility operator responses.

Iowa One Call
Administrative Office
9001 Hickman Road, Suite 220
Des Moines, IA 50322

TO FILE A LOCATE REQUEST:
811 or 1-800-292 - 8989

Questions or concerns regarding a specific ticket number: onecall@iowaonecall.com

Call Center Hours

Reach us 24 hours a day, 7 days a week by calling 1-800-292-8989.

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