CONTACTS


 

CALL BEFORE YOU DIG

Dial 811  -or-  1(800)292-8989

 


ADMINISTRATIVE OFFICE

Iowa One Call
Craig Walter, Administrative Director
Administrative Office
9001 Hickman Road, Suite 220
Des Moines, IA 50322
Email: onecall@iowaonecall.com
515-278-8700 (Administration office only. Not for requesting locates.)

To file a ticket, dial 811.

 

FOR BILLING QUESTIONS:
Contact:
Shellie Petek
(515)-278-8700

 

CALL CENTER MANAGEMENT CONTACTS:

Cindy Haines
Email: chaines@occinc.com
Phone: 563-884-7763

Connie Schmidt
Email: connie@occinc.com
Phone: 414-290-0722

 

CUSTOMER SUPPORT

For transmission problems, resend of tickets or audit reports, research of archived and current ticket data, Internet ticketing:

Contact:

Shelly Bernauer
Email: sbernauer@occinc.com
Phone: 563-884-7765

Call Center Help Desk:
Phone: (563) 884-7762

 

FOR MAPPING QUESTIONS

"iMap" Questions (Online Interactive Map Issues):
Please contact the Help Desk at:
(563) 884-7762 (answered M-F, or leave a voicemail)

 

NEW MEMBERSHIPS

For database administration, updates and information changes:
Use the online forms or contact:
The Help Desk at (563) 884-7762

 

PUBLIC RELATIONS

MANAGER, PUBLIC RELATIONS/COMMUNICATIONS

Ben Booth
Email: benbooth@netins.net
Phone: (515) 278-8700
Fax: (515) 278-0245
Cell: (515) 707-3998

 

REMOTE TICKETING

Contact the Help Desk at (563) 884-7762


WEB SUPPORT

For technical help with online forms at Iowa One Call or One Call Ticket Search & Positive Response:
Contact the Help Desk at (563) 884-7762

 


 


Contact the Iowa One Call Notification Center by dialing 811, or file your tickets online:

Excavators       Homeowners

 

Phone: 1 (800) 292 - 8989

 


 


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