What is a regular locate request?
It is the most common type of request processed through IOC. It is made at least 48 hours (not counting weekends or legal holidays) in advance and involves a request for utility locates at a specific address or area for a specified dig start date. Please note: Iowa State law requires at least 48 hours (not counting weekends or holidays) advance notice, prior to routine excavation.
Locate requests are processed immediately and transmitted to participating operators of underground facilities.
What is an emergency locate request?
Chapter 480 of the Iowa Code defines an emergency locate request as: a condition where there is clear and immediate danger to life or health, or essential services, or a potentially significant loss of property.
- An unforeseen excavation necessary in order to prevent a condition that poses a clear and immediate danger to life or health.
- An excavation required to repair a utility service outage.
- An immediate excavation required in order to prevent significant property or environmental damage.
- The repair of an existing unstable condition which may result in any of the conditions listed above (for example, a leak in any service or main, or a fault in a primary or secondary wire or cable).
When calling in an emergency excavation request, inform the answering operator that an emergency situation exists and be prepared to explain. The answering attendant will prepare a location request for immediate transmission and note your planned start time. It is essential to leave a phone number, which will be answered by someone who can further explain the situation or accept a positive response notification.
A emergency locate request call is processed immediately.
If an underground facility operator does not respond in a reasonable amount of time, call the underground facility operator directly or IOC. IOC will send another request to the underground facility operator that has not responded.
Dig-In (To Report Damage)
All excavators who come in physical contact with a buried facility must immediately report any damage caused to that facility to the specific owner/operator of the facility involved. Excavators can find the repair or emergency telephone number of the buried facility owner/operators in the telephone directory or on any buried facility markers in the area. If in doubt as to whose facility it is, excavators can call Iowa One Call to report a “dig-in.” The IOC will then contact all owner/operators in the area.
Reporting all instances of damaged facilities is extremely important and required by law. Even minor scratches, dents, or nicks can lead to the structural failure of buried facilities and result in catastrophic incidents.
What is a Joint Meet Survey?
The Joint Meet Survey is no longer available and has been replaced by the Design Information Request. For more information on the Design Information Request, please see the details below, or click on the Design Request System link at the left of this page.
Design Information Request
A Design Information Request provides professional designers with the necessary contact information for them to obtain maps, drawings and other information that identifies the location of underground facilities in a site of interest to the designer. This service is available to Professional Designers who have submitted an application, had that application approved and have paid the subscription fee.
Upon approval of the application and paying the requisite annual subscription fee ($250 for an individual or $500 for a firm with up to ten users), the designer(s) will be issued username(s) and password(s) to the Design website. The authorized user will enter a Design Information Request by identifying the general outline of the project using polygons on an interactive map. The designer will then receive a list of all underground facility owner/operators in the area along with their contact information. The designer can make contact with the owner/operators, seeking maps and drawings of the underground facilities in the project site. No locates will be provided—only information. Any charges by the owner/operator for this information will be between the owner/operator and the designer.
Once the designer has received the information from the facilities, he/she may see the need for more specific information from one or more of the facilities. In that case, he/she may go back to the website and enter a Design Locate Request. Using the tracking number from the Design Information request, the designer can request on site locates from any or all of the facilities in the project site. The affected owner/operators in the project site will receive a Design Locate Request (without the usual ticket fees) and will be asked to provide on site locates of their underground facilities within five business days.
What is a Design Locate Request?
Qualified designers who have completed a Design Information Request can create a Design Locate Request after a minimum wait of ten (10) business days. The designer enters the subscribers only website and converts the Design Information Request to a Design Locate Request. The computer will map the area indicated as the project site and identify the underground facilities located in the site. The designer can reduce the size of the project site or stay with the original size. The designer can pick and choose the facilities to be located and by submitting this request, a Design Locate ticket (note that this is NOT a dig ticket) will be generated (at no cost to the facility owner/operator) directing them to locate and mark their facilities in the project site within five (5) working days. For more information about the Design Request System, go to www.iowaonecall.com and click on Design Request System.
Should you have any questions, please feel free to contact the IOC mapping coordinator, Steve Halstead, at 515-278-8700 or cell 515-314-1469 or by email at firstname.lastname@example.org.