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ADMINISTRATIVE OFFICE

 

Iowa One Call

Craig Walter, Administrative Director
Administrative Office
9001 Hickman Road, Suite 220
Des Moines, IA 50322
Email: onecall@iowaonecall.com
515-278-8700

FOR BILLING QUESTIONS:

Contact:
Shellie Petek
(515)-278-8700

CALL CENTER MANAGEMENT CONTACTS:

 

Cindy Haines
Email: chaines@occinc.com
Phone: 563-884-7763

Connie Schmidt
Email: connie@occinc.com
Phone: 414-290-0720

 

   

CUSTOMER SUPPORT

 

For transmission problems, resend of tickets or audit reports, research of archived and current ticket data, Internet ticketing:

Contact:

Shelly Bernauer
Email: sbernauer@occinc.com
Phone: 563-884-7765

Call Center Help Desk:
Phone: (563) 884-7762

   

FOR MAPPING QUESTIONS

 

“iMap” Questions (Online Interactive Map Issues):
Please contact the Help Desk at:
(563) 884-7762 (answered 24×7 365 days a year)

   

NEW MEMBERSHIPS

 

For database administration, updates and information changes:
Use the online forms or contact:
The Help Desk at (563) 884-7762

   

PUBLIC RELATIONS

 

MANAGER, PUBLIC RELATIONS/COMMUNICATIONS

Ben Booth
Email: benbooth@netins.net
Phone: (515) 278-8700
Fax: (515) 278-0245
Cell: (515) 707-3998

Stephen Stonebraker
Email: stonebraker@netins.net
Phone: 515-278-8700
F
AX: 515-278-0245
Cell: 515-577-2368

   

REMOTE TICKETING

 
Contact the Help Desk at (563) 884-7762  

WEB SUPPORT

 
For technical help with online forms at Iowa One Call or One Call Ticket Search & Positive Response:
Contact the Help Desk at (563) 884-7762